South Devon College

Inspiring our community through learning for all

Contact us on: 08000 380123

Customer Service


Why South Devon College?

Business Advantage has served businesses and sole traders throughout the South West since 2005, providing high-quality training across a variety of areas, including accountancy, management and leadership, first aid, health and safety, human resources and more.

We pride ourselves in offering bespoke solutions that suit your needs and make a real and lasting difference to your organisation, regardless of the size of your business. Whether you need a short half-day course or a substantial programme of management training, we will have the courses to help you develop your company.

Principles of Customer Service - HABC L1

This qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. This would be an ideal opportunity for somebody interested in customer service. You will cover:
• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints

Code Location Dates Day Time Weeks Fee
AW1PCS1SBVSWEC 02/DEC/16 -
16/DEC/16
TBC 9 30 -
14 30
3£210.00 Apply
AW1PCS1SBNProfessional Centre,
Heathfield
17/MAR/17 -
31/MAR/17
Fri 9 45 -
14 45
3£210.00 Apply
AW1PC21SBVSWEC 09/JUN/17 -
23/JUN/17
Fri 9 30 -
14 30
3£210.00 Apply

To find out when the next Principles of Customer Service course is scheduled, please contact our Team on 01803 540600.


Funding

If you are aged 24 or over, you could be eligible for a 24+ Advanced Learning Loan on some courses. This works in a similar way to a Higher Education loan for university, and you can borrow a minimum of £300 to a maximum that is equal to the cost of your course. This is not means tested, and does not have to be repaid until you are earning in excess of £21,000, and not before April 2017. Repayments are charged at 9% of any income above £21,000.

If course fees total £100 or more, you could pay for your course in instalments by Direct Debit. This allows you to take control of your payment schedule, with monthly repayments starting at just £25.

If an employer is paying the fee of the course, a formal letter on headed paper is required, detailing that the full costs will be covered. Employers fees are payable in full, and instalments are not available. To find out more about the funding you could receive, contact our team today.


Bespoke packages

To ensure that we can meet the needs of businesses in the South West, we aim to provide bespoke training packages wherever possible. If necessary, we can deliver training on company premises, minimising the impact that your employees' studies will have on your business.

We can also deliver bespoke English and maths courses to develop your staff members' literacy and numeracy, ensuring they are effective communicators who can solve problems efficiently. These are free to eligible adults who don't already have Level 1, Level 2 or Functional Skills qualifications, and can be sector-specific packages to meet your needs. Contact our team today to find out more.


Are you an adult looking for an Apprenticeship?

Apprenticeships are a great way of gaining important skills and qualifications with work-based training. You'll also receive a wage whilst you study, which makes apprenticeship training a fantastic option for adults preparing for employment.

You can start an apprenticeship even if you are already employed, or the College can help you secure an employer in a relevant field. They develop real work experience, and you gain both technical and academic skills with 4 days per week spent in the workplace and the remaining day in College.


Are you a business looking to employ an apprentice?

Apprenticeships are an excellent way of attracting enthusiastic employees with the skills to have a lasting impact on your company. Businesses that employ apprentices see an increase in loyalty and retention, which means apprenticeship training can form the cornerstone of your recruitment policy.

Apprentices don't have to be new employees either; existing employees can begin apprenticeship training, or the College can support you in taking on a new apprentice. Contact our team today to find out how employing an apprentice could change your business.


Not found the right Customer Service course? Contact us for more information! 01803 540600 / @ProfessionalSDC / business@southdevon.ac.uk